Free shipping on orders over COP 150,000
At Torii & Ko, we are committed to offering high-quality products and ensuring that your shopping experience is clear, secure, and satisfactory.
Our products are designed to transform spaces through fragrances, design, and sensory experiences. That's why we meticulously attend to every detail of the purchasing, packaging, shipping, and delivery process.
1. Shipping Cost
a) For purchases under COP $150,000, the shipping cost will be covered by the customer.
b) For purchases equal to or greater than COP $150,000, Torii & Ko will cover the total shipping cost.
The shipping cost, when applicable, will be communicated to the customer during the purchase process before payment is finalized.
a) Orders are dispatched once payment has been successfully confirmed.
b) The estimated delivery time is 3 to 10 business days within Colombian territory.
c) Delivery times may vary depending on the destination city or area, weather conditions, road conditions, logistical availability, special seasons, promotions, or high-demand events.
d) Orders placed after 3:00 p.m. may begin processing on the next business day.
e) During high-demand seasons, launches, or special promotions, delivery times may be extended.
Shipments are made through allied transportation companies, selected for their coverage, security, and logistical capacity nationwide. Torii & Ko may choose the most suitable carrier depending on the city, destination area, and order characteristics.
Once your order has been shipped, you will receive tracking information or a tracking number to check the status of the shipment directly with the corresponding carrier.
It is the customer's responsibility to correctly enter their email address, cell phone number, and delivery address to receive order information and avoid delays in delivery.
In compliance with Colombian regulations and in order to protect the quality, safety, and integrity of our products, some Torii & Ko items may be considered sensitive-use products, especially those containing fragrances, aromatic liquids, oils, diffusers, candles, air fresheners, or other products that, once opened or handled, cannot be resold.
For this reason, exchanges or returns are not applicable once the product has been delivered to the customer, except in the following cases:
